Terms of service

Welcome to Shelly & Shreya. By accessing or using our website (www.shellyandshreya.com) and purchasing products from us, you agree to be bound by these Terms of Service. Please read these terms carefully before using our services.

1. General Terms

By accessing this website, you agree to these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Use of Website

You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

You agree not to:

  • Use the website in any way that violates any applicable national or international law or regulation
  • Transmit, or procure the sending of, any advertising or promotional material without our prior written consent
  • Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
  • Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website

3. Products and Services

All products and services are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice.

Product Information:

  • We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual color of the product
  • Product descriptions and specifications are provided by manufacturers and verified by us to the best of our ability
  • We reserve the right to limit the quantities of any products or services that we offer
  • All descriptions of products or product pricing are subject to change at any time without notice

4. Ordering and Payment

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our fraud avoidance department.

Pricing

  • All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes
  • We reserve the right to change prices at any time without prior notice
  • Pricing errors: If we discover a pricing error after you've placed your order, we will contact you and give you the option to cancel your order or proceed at the correct price

Payment Methods

We accept the following payment methods through our secure payment gateway (Cashfree):

  • Credit/Debit Cards (Visa, Mastercard, RuPay)
  • UPI (Unified Payments Interface)
  • Net Banking
  • Digital Wallets

All payments must be made in full at the time of order placement. We do not store any payment card information on our servers. All payment processing is handled securely by our payment gateway partner.

5. Shipping and Delivery

Shipping Policy:

  • We offer free shipping across India on all orders
  • Standard delivery time is 5-7 business days
  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by shipping carriers or customs

Risk of Loss:

All items purchased from Shelly & Shreya are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns and Refunds

Our Returns, Refunds & Exchanges Policy is a separate document that forms part of these Terms of Service. Please review our complete Returns Policy for detailed information about returns, exchanges, and refunds.

Key Points:

  • 72-hour return window from delivery
  • Items must be unused, unwashed, with original tags
  • Customer bears return shipping costs
  • Refunds processed within 7-10 business days

7. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

Account Responsibilities:

  • You are responsible for safeguarding the password that you use to access the website
  • You agree not to disclose your password to any third party
  • You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion

8. Intellectual Property

The content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Shelly & Shreya or its content suppliers and is protected by Indian and international copyright laws.

You may not:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission
  • Use any illustrations, photographs, video or audio sequences, or graphics separately from the accompanying text
  • Delete or alter any copyright, trademark, or other proprietary rights notices

9. Privacy and Data Protection

Your use of the website is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the website and informs users of our data collection practices.

Data Usage:

  • We collect and use your personal information to process orders and provide customer service
  • We do not sell or share your personal information with third parties except as required to fulfill your orders
  • We implement security measures to protect your personal information

10. Limitation of Liability

To the maximum extent permitted by applicable law, Shelly & Shreya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

We are not responsible for:

  • Delays or failures in performance resulting from acts beyond our reasonable control
  • Any damages arising from the use of or inability to use our website
  • Any errors or omissions in content
  • Any unauthorized access to or alteration of your transmissions or data

11. Indemnification

You agree to indemnify, defend, and hold harmless Shelly & Shreya, its officers, directors, employees, and agents from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Service or any activity related to your account (including negligent or wrongful conduct).

12. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

13. Dispute Resolution

If you have any concern or dispute about the service, you agree to first try to resolve the dispute informally by contacting us at info@shellyandshreya.com. We will make our best efforts to resolve any issues.

14. Severability

If any provision of these Terms of Service is deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

15. Waiver

No waiver by Shelly & Shreya of any term or condition set forth in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

16. Force Majeure

We shall not be held liable for any delays or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and Shelly & Shreya regarding the use of our website and purchase of products.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Shelly & Shreya
Email: info@shellyandshreya.com
Hours: Mon-Sat, 10AM-6PM IST

19. Acknowledgment

BY USING THIS WEBSITE AND/OR PURCHASING PRODUCTS FROM SHELLY & SHREYA, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

Last Updated: February 2026

Shelly & Shreya
Handcrafted Indian Women's Wear
www.shellyandshreya.com